That’s the difference between a 5 star resort and a standard resort, how they handle the errors. The hotel is fine when everything is going fine, but one hiccup and it’s all over. My elderly parents were sitting in a hallway and we were supposed to just be ok with that, I don’t think so. She had the nerve to tell me that I didn’t have to call back anymore because it wasn’t going to make security come any sooner. Instead of offering solutions she told that we could either come back to get a 3rd key or wait indefinitely. She was rude, condescending, and took a bad situation and managed to escalate it, and make matters worst. After several calls to the front desk I spoke with the most horrendous resort manager Adriana. Then they sat in hallway waiting for security for over an hour. First they told my parents to walk back to the front desk to get a new key. Instead of rectifying the situation in a timely manner, what ensued was worst then horrible. They key stopped working in my parents room at 9:30pm. Please consider keeping that layout for us older folks that enjoy gaming next to each other!įather’s 70th birthday turned into a disaster. The Cosmo still has a lot of options for side-by-side play, which we really appreciate. Many of the hotels have gone to mostly tower slots, with 4 or more slot machines in a square or circle, making it difficult to find any slot machines next to each other where we can watch each other play and celebrate the wins. It is SOOO nice to sit out in the warmth and just relax after the craziness that Vegas can sometimes be.Īnother note: One of our favorite things to do in Vegas is to play side-by-side slots. Note: If you haven’t ever stayed at the Cosmo, definitely request a balcony room with a view of the Bellagio fountain. Fortunately, the sound-proofing in the room is good enough that it wasn’t an issue when we were trying to sleep. She’s definitely an asset to The Cosmo, and I hope they appreciate her!īeing on the 28th floor, we were able to hear the partying on the streets and the car noise when we were out on the balcony. She did a fantastic job cleaning our room the next day at our requested noon time frame. The name on the tip envelope said Mercy, so I’m assuming that’s her name (I should have asked!). She was so friendly and seemed to sincerely want to make sure our stay was comfortable. We had just slept the first night, so our room didn’t need cleaning, but she insisted on getting us clean towels and asked if there was anything else she could get us shampoo, etc. Every morning that we left our room, our house keeper was cleaning a room in our hall she stopped us to ask when a good time would be for her to clean our room. We had a couple issues not getting maid service the year before, and read reviews from people with similar issues, but it wasn’t a problem this year. Absolutely beautiful and pristine.Īnd very clean. The cosmopolitan of las vegas wraparound terrace suite full#It’s a 1000+ foot suite with one full sized guest bathroom and a huge master bathroom larger (and way nicer) than the 2-bedroom apartments we rented in our younger days. It was on the lowest floor we have stayed on yet (the 28th), but wow! What a room. The cosmopolitan of las vegas wraparound terrace suite upgrade#She called a supervisor to upgrade our room to a wrap-around terrace suite. We checked in late-ish (midnight), and our receptionist, Tanya, was kind and patient with us. The gaming rooms are well laid out, with plenty of choices for everyone’s preferences. Every staff member we meet is friendly and professional. This is our fourth time staying at the Cosmo, as we try to celebrate our anniversary in Las Vegas every year (we eloped in Vegas eons ago) and this has become our favorite hotel, by far.
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